Indian Answering calls?

Question

Indian Answering calls?

Answer 1

Companies like 2 use indians coz they r cheap labour..india is the 2nd most populated country in d world..n thus companies find it cheaper to outsource it there..!!

Answer 2

Theres a lot of it about.

Many businesses take their call centres to India as the cost is so much lower then the uk. Its so unpopular though that some are coming back here. I think its now possible to find companies who have British call centres

Answer 3

I really hate this too. With all due respect to Indians I think their accents are annoying and the ones I speak to on the phone seem to lack common sense.

Answer 4

It does my head in. Like you I'm not racist but when I make a phone call I want to speak to someone who can understand me and sort out whatever I'm calling for ASAP, I've got better things to do than repeat myself over and over because they don;t understand my accent. If you call an offshore call centre they have a set script, which is no differnet to the web site info and I wouldn't be calling if I didn't have a query that wasn't on the web, they can't tell you any information or put you through to anyone who can and it drives me mad. I also hate being called ma'am, if you must be polite it's miss thank you very much. If I'm speaking to someone in the UK it's just as annoying as call centres, I think it's just bad business to have someone answering a phone if their accent is too strong to be understood by the majority, the calls take longer and customers are less likely to return, you wouldn't employ a typist who took twice as long as their colleagues to type a document so why employ a telephonist who takes twice as long to deal with a call?

Answer 5

thats because all the call centres are in India if not there its scotland. its cheaper for them

Answer 6

Thanks to Sanjay from Mumbai screwing up my address I lost my Amex account I'd had for 20 years. Interesting that the sales people for my new one were English.

Answer 7

There's a lot of them, in India they're quite cheap, and they "sort of" speak English, which you don't find in China, Korea, etc.



However I agree they're not much use, as they have none of our local knowledge, and their answers are given to them in a standard format, which they're not able to deviate from, so it's not much better than an automated system.



I think the problem is getting recognised, and many companies are moving their call centres back to the U.K. for just that reason.

Answer 8

Yes I agree unfortunately they are used as the labour is cheap and they can get one room full of loads of staff. They install 1,000 lines and just keep answering the phone. I am getting quite used to it but if their ascent is strong then its a really difficult conversation.

Answer 9

Because they all seems to work in those trades. Just ask to speak to someone else if you don't understand them.

Answer 10

It is because the Indians work cheaper and so they are hired more. It annoys me too!

Answer 11

1

Answer 12

It's the result of outsourcing. Companies want to save money so they outsource customer service. I have nothing against India, but I feel that it was a bad idea to outsource customer service jobs there. The language barrier is a tough thing to deal with, but what's worse is the cultural barrier.



For instance, I was having a hard time when placing an order for certain personal items on Amazon.com. I had ordered them before with no problem, but this time, I kept on getting a message saying that my card had expired. I knew good and well it hadn't, so I called up customer service. I could tell from the accent that the gentleman was from India, but didn't think anything of it. Lots of companies outsource. When he pulled up my account information to see what I was trying to order, he gulped and then suggested that maybe my bank had a problem with me ordering things of this nature?! I told him that all my bank concerns itself with is the money, not what I buy with it!



The issue got settled after about 5 hours of messing around calling my bank, Amazon customer service, etc. But the more and more I thought about what this guy said to me, the angrier I became. I thought he had a lot of nerve saying that to me. If he had such a problem with me buying items that his company sells, why the heck is he working for them?



I happen to have an aquaintance, however, who is from India. We were talking about outsourcing (she's not a fan of it, either. She was treated rudely by outsourced employees and she's from the same culture!) and I mentioned this incident. She explained to me that India is very conservative, that most parents won't even kiss in front of their children. The man was embarrassed about what I was ordering, especially because I'm a woman, and made a judgment call that he shouldn't have made. She also agreed with me that, in adddition to being taught English, people working at Indian call centers should be given a class about different cultures so that such problems don't happen.

Answer 13

Indian call centres are much cheaper than UK ones, but isnt it so annoying when you ring up a 118 directory inquiries number and get someone not even in the country, so you could be looking for the nearest airport number and they havnt got a clue what it is. They dont know the areas or the facilities. It ends up costing you a fortune in phone calls.



Sorry moan over!!

Answer 14

A lot of organisations have out-sourced call centres to India because there is a large, very well educated (Mostly graduate) workforce willing to do call centre work at comparatively cheap rates.

I do agree that heavy accents, particularly on long-distance phone calls, can be very hard to understand. I spent a very frustrating time talking to a call centre about a fault with my broadband - we were constantly asking each other to repeat, and going round in circles. Because of customer dissatisfaction, I think this in the long run will prove to be a false economy. I would say that articulate spoken English is a legitimate job specification if you are going to be taking calls from England!

Answer 15

OMG I know what you mean. I don't care what race/gender/nationality someone is, as long as they can speak and understand English well!!!!! I mean if you're taking calls from an English speaking country, it should be a requirement for you to be able to speak/understand the language well enough for the customers. I mean I don't speak Chinese, are they going to hire me for a call center in China? lol

Once, I got into an argument with an AOL call center employee - they asked my screen name and I began telling them:

'I - N - H - E....'

And they repeated

"eye - en - ache - eee'

and I said no 'H' and they said no 'ache' lol It went on for five minutes I was so mad and asked for someone else and they said no! So I hung up!

I think it's so ridiculous!

But companies hire people from India because they will work for much cheaper. As if big companies need more money please

Answer 16

It seems like all the big companies here in the US have outsourced their telephone customer service rep jobs to huge call centers in India. Yes, it is EXTREMELY frustrating to call your credit card company, your phone company, or whoever, and have to talk to someone on the other side of the world who barely understands you and has a such a thick accent that you can't understand them at all! I know what you mean, it's not a racist thing at all. But it is very annoying.

Answer 17

It is all about outsourcing. Outsourcing refers to getting things done from out-house instead of getting them done in-house. Right now India is a big spot for this activity. Typically though countries that provide cheap labor for outsourcing will eventually run into 2 problems. The cost labor will rise and the amount of skilledlabor will diminish. This is happening in India now. Dont be surprised if you see these outsourcing markets moving to other countries such as china or western europe in the next few years.

Answer 18

Hey there! It looks like you are not very extrovert kind of person and very sensitive too. But let me tell you that doesn't sounds funny, in fact its good that guys still think of their limitations & deadlines. Neways,the best way to find out if its OK or not is by judging the limitations & mindset of your friend. Maybe 10pm is not the deadline for her & if she's just a friend you may send a SMS to her asking if it'll be ok to call her, that late, or not. It may just prove to be a mental block & nothing else, so rather than having a one-sided desicion its better to casually ask her & try to get a feeler of how she takes it.. All the Best!

Answer 19

Hey I'm an Indian and it even annoys me. It's not that I can talk the local lingo because there are so many languages in India that's it's pretty unlikely that I can speak their language.

All you can do is use other banks, it's only when they start losing customers they'll bring the call centres back to the UK.

Answer 20

I know how you feel, i tried to book a train ticket once and i got put through to an Indian call centre. I asked for the train times from Wylam (Gateshead) to Nottingham. I knew i would have to change at Newcastle, however the person on the end of the phone insisted that Wylam did not exist. After spelling it out for him several times he finally found the place and proceeded to book my ticket. He then read out the journey to me he had booked, i would get the train to Newcastle. And then from Newcastle i would change at Leeds to get a train to LONDON Kings cross, from there i would get my train to Nottingham



After 45minutes of arguing that I didn't want a tour of the whole of England he finally found me a more sensible route.



lol



+ The brits are just as bad 'Talk Talk' for example the very name makes me want to scrrrrrEEEEEEAAAAAAAMMMMMmmm!!!!

Answer 21

This is the MOST annoying move ever but unfortunately this is part of that out sourcing thing. Their english and accent is deplorable, therefore nothing is accomplished. I refuse to waste my time trying to get information this way and find other ways to get what I need. If we all do this, these foreign centers will be replaced.

Answer 22

Goodness gracious me, what a palaver. I've spoken to call centres on the sub continent many times and have had some excellent conversations with the Indian operatives. I usually ask what the weather is like and whereabouts they are, invariably they say Bombay not Mumbai. One young man set up my Internet connection for me and installed a lot of other things on my computer free of charge.He was an absolute genius. I remain friends with him and we keep in contact now and again. Try making friends it works wonders.

Answer 23

You are racist - the vast majority of Indians speak perfectly clear English - it is your prejudice that is blocking your ears. Or is it that the Indians in the call centre speak better English than you? If you are English and went to state school then the chances are that they are better educated than you too. I think a thick scottish accent can be harder to understand than a slight Indian inflection on the telephone.

Answer 24

Because the government has sat back and allowed all these companies and industries to shut down to open their business abroad because it is cheaper. Bring back our jobs!

Answer 25

Its just a social difference. If you were a little bit open minded....think about this?!?!!



*They probably hate their job and cant stand ignorant americans always down their back about how they cant speak english,when they cant understand you either! but they need this job to support their family because they didnt have enough education or money to go to school to educate themselves for a great A top choice job!!....*



have you thought of that?



and ive worked at call centers before...some customers can make you want to go hang yourself in the bathroom on your lunch break....i even seen a girl cry because her customer didnt want a n*gger on the phone discussing his account with him......"a sprint customer".....



I HATE CUSTOMER SERVICE.



I HATE CUSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!



I WISH ALL THE CALL CENTERS WOULD BURN DOWN AND EVERYONE CAN FIX THEIR OWN PROBLEM!!



FYI...for everyone!!! take it easy on the customer service reps...we are human too!!!

Answer 26

Cheap labour

Answer 27

what ? we don't even have phones an restaurants, taxis on the reservations. You must mean Asian Indians

Answer 28

i know exactly how you feel it drives me maaad..but its also evidence as to where our jobs are going! the amount of times ive had to ask for an english speaking person does my head in, they shouldnt even have that job if they cant do it properly. how they got it in the first place beats me

Answer 29

You're not ringing Indian take aways by any chance?

Answer 30

Same problem here. It is annoying

Answer 31

are you referring to the middle eastern indians? get used to it they are everywhere. you can always ask to speak to another representative of the company if you are not understanding them.

Answer 32

fine

Answer 33

sO? u are in the year 2007 incase know 1 told ya!

go back in time if u want a all white uk

Answer 34

Indian folk are cool!

Answer 35

Whats your point D**k head?